What To Expect PDF

Not seen an osteopath before? Here’s a guide to what to expect from your first appointment (PDF file download)

How To Book Your Appointment

To book your osteopathy or sports massage appointment:

Covid-19/Coronovirus Precautions

1. Do not arrive early for your appointment, to help us with social distancing.
2. Bring & wear a face mask if you have one. If you do not have one we can give one to you when you arrive.
3. Do not bring any guests with you unless they are chaperones for your appointment.
4. Payment by contactless card only please. If you would rather pay by bank transfer or Paypal, let us know and we’ll give you our details.


First Osteopathy Appointment = £62 (60 mins)

  • The first appointment consists of taking a full medical history and perfoming diagnostic tests to diagnose the presenting condition
  • From here, a plan for treatment can be defined and discussed prior to treatment
  • Please note: for patients claiming on insurance, the first appointment is split into 2x 30 mins duration, which must be taken on different days
  • £2 of the cost of each appointment goes to cover the additional costs of cleaning and PPE as a result of the Covid-19/Coronoavirus outbreak

Follow Up Osteopathy Appointment = £42 (30 mins)

  • Based on the results of your first appointment, treatment can then be carried out
  • The number and frequency of appointments is dependant on the condition diagnosed and the patient as an individual
  • We will never ask for payment up-front for multiple appointments
  • £2 of the cost of each appointment goes to cover the additional costs of cleaning and PPE as a result of the Covid-19/Coronoavirus outbreak

PPE Costs

  • A charge of £2 is included in the charge for each appointment to cover the additional costs of cleaning and PPE as a result of the Covid-19/Coronoavirus outbreak
  • This enables us to keep the clinic as clean and safe as possible for both patients and practitioners


If you would like to bring somebody along to sit in on the appointment with you, please feel free to do so. All our treatment rooms have plenty of space for an extra chair and we’d be happy to accommodate them. We cannot provide chaperones on your behalf however.

Due to the Covid-19 outbreak, please do not bring chaperones or other members of the public unless you would like them to accompany you in your appointment.

For babies, we’re happy for both parents to attend the appointment.

Payment Methods

Payment by credit/debit card please, either contactless of Chip-and-Pin. If this isn’t possible, please contact us as payment can be made in advance by Paypal or bank transfer, on request. We do not offer credit or accept cheques.

Health Insurance

Moore Osteopathy is registered with a number of private health insurance companies including Simply Health, Aviva, CS Healthcare, WPA and PruHealth, which will usually cover the cost osteopathic treatments. Please check with your provider before booking an appointment to be covered by health insurance.

Please mention your insurer at time of booking as some insurers (AXA, Aviva) will only fund single appointments, meaning that the initial consultation (1 hour total) will need to be split into two separate 30 minute appointments, taken on separate days.

Cancellation Policy & Terms

If booked appointments are not met or are cancelled with less than 24 hours notice, a charge equal to the full cost of treatment is due and must be paid before any further treatment can take place.

Any appointments cancelled earlier than 24 hours will not be liable to charge.

In the case of pre-paid vouchers, an appointment booked in but not attended, without prior notification, is taken as being redemption of that voucher. There will be no exceptions.

Payment must be made at time of appointment by cash or credit/debit card, please ensure that you have the means to pay before the appointment begins. Please do not ask for credit.

Complaints Policy

We always aim to provide the best service possible, but if you’re not completely satisfied, here’s what to do: How to make a complaint.